We Try to provide a second to non service and In the unlikely event that a return is request, all returns must include all original items undamaged, in re- saleable condition, all original packaging including manuals, warranty forms, etc. Software sales are not refundable. Shipping and handling fees are not refundable. if you have a problem please contact us first. Buyer is responsible for shipping costs incurred shipping products back. Battery Life On Watches Is Not Guaranteed